Posts Tagged:energy and utilities

Ondeo Nalco

Review Team Leader / Project Manager – Reviewed a $27 million project to roll out a European Shared Service Centre based upon a JD Edwards ERP platform for a global water services company with 200,000 employees worldwide. Subsequently identified relevant business CSFs, documented, mapped and analyzed key processes, reviewed organizational alignment and, as a consequence,…

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Organizational Reviewer – Directed and was lead consultant on a best practice review of the efficiency and effectiveness of the finance and accounting, procurement, administrative and HR functions of a large customer management outsourcer serving electricity and water utilities. Established review objectives and timeline with the CFO, mapped key processes and assessed process health, reviewed…

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United Utilities

Project Manager – Managed Phase I of the $320 million Combined Customer Program which was a major business transformation initiative for a large multi-service utility with 7 million customers. The program included the replacement of custom software with two integrated COTS billing engines for both water and electricity billing and customer management. Directed the work…

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Hydro Electric

Project Manager – Implementation of a new $30 million Customer Relationship Management and Billing System for a vertically integrated electricity utility with 8.5 million accounts, as part of a major business transformation initiative. Led staff to define relevant components of business strategy to support the initiative, identified restructuring opportunities, regularly reported to senior management. Managed…

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Yorkshire Electricity

Review Team Leader / Specialist Advisor (Project Management) – Provided regular and active independent quality assurance reviews on a $120 million customer service transformation program for a regional electricity company with 3.7 million customers. Reported to the main board director responsible for Customer Service.

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