Projects Tagged: operational strategy

Fisheries and Oceans Canada

Project Management Advisor – Provided advice to CFO Sector on the management of a major materiel management, supply chain management, warehousing and asset management transformation program. Identified key issues and risks, advised on risk management, procurement strategy, program planning and reporting. Involved changes to governance, organization structure, systems, processes and procedures, and policy instruments.

PWGSC

Special Advisor / Business Transformation Architect – Special Advisor on business strategy and project management for a directorate involved in the provision of procurement business analytics services to PWGSC and others. Amongst other things, responsible for managing the first phase of the procurement of a Software as a Service (SaaS) solution to replace in house…

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PWGSC

Special Advisor / Business Transformation Architect – Special Advisor on project management for a directorate involved in the provision of spend and procurement business intelligence (BI) services to PWGSC and others. The role involved project management, investigation into the feasibility of deploying a BI solution to other departments and the general public, communications and consultations…

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PWGSC

Organizational Transformation Consultant – Independent review of a directorate involved in the provision of procurement business intelligence (BI) services to PWGSC and others. Developed a process-based view of the organization in order to identify the key components of the value chain and create a revised structure based on best practice (regarding spans of control, process-orientation,…

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Department of Justice / Environment Canada

Project Manager and Records Management Consultant – Developed and implemented a new functional classification scheme and migration strategy for legal records. Researched and defined client requirements including security, accessibility, retention. Reviewed existing documents and interviewed key users to formulate the new file plan, working closely with Information Management staff and key users. Developed migration options…

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Ottawa Fibre

Project Manager and Lead Business Analyst – Project manager for a project to implement an ERP application at a process manufacturing and distribution company. Goal was to identify and document/map critical processes, replace ageing systems (a mixture of packages and custom built) and technical infrastructure with a COTS ERP Solution (Infor ADAGE), covering manufacturing, distribution,…

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Ottawa Fibre

Procurement Specialist and Business Analyst – Developed, agreed and implemented the procurement strategy for new ERP and asset maintenance management systems at a continuous process manufacturer. Responsible for the creation of the business case and the business analysis and process mapping required to create a Statement of Requirements (SOR), and managing all procurement activities for…

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Confidential

Business Analyst – Developed an intelligible, focused, monthly Management Information pack for a boutique law firm, using feeds from the practice management system, Excel and PowerPoint. Researched, developed and agreed relevant KPIs and also key trends to be tracked. Built reporting of these into the pack.

Confidential

Project Manager and Process Improvement Specialist – Analyzed, mapped and documented (Visio and Word) and improved a variety of processes at a law firm, including client take-on, billing (including e-billing), collections and document management. Used facilitated sessions to generate improvement ideas. Created compelling business case for change and secured the buy-in of relevant stakeholders.

Confidential

Business Development Specialist – Used a workshop-based approach to co-develop a Business Development Strategy and plan for a firm of barristers and solicitors

Confidential

Project Manager and Business Transformation Specialist – Worked with partners, senior associates and heads of Finance, HR, IT and Business Development at a law firm to review alignment of current organization, systems and processes with business strategy. Identified, scoped, planned and implemented a series of 20 business transformation projects covering all aspects of the enterprise’s…

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Passport Canada

Project Manager – Directed a review of systems development organization and capability using the CMMI model, as part of a government agency transformation program.

OTI

Business Analyst – Developed the value proposition and supporting communications materials for a services organization providing technical staff to the public sector. Interviewed key staff and clients to gather inputs and validate the emerging value proposition.

Pinault Printemps Redoute (Kering)

Project Manager – Directed an assignment to develop and implement a new customer contact and communications strategy for one of the world’s largest mail-order companies.

Royal Bank of Scotland

Organizational Review Specialist and Facilitator – Conducted a “best practice” review of IT service delivery and processes for one of the world’s largest banks with an IT department of over 4,400 staff in multiple locations. Project included the design, development and delivery of a two-day facilitated session for the department’s directors and managers, capturing outputs,…

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Pinault Printemps Redoute (Kering)

Project Manager and Business Transformation Architect – Directed review of collections and arrears strategy at a pan-European financial services organization that was part of a retail chain. Reviewed collections strategy, organization structure and design, staffing and HR, business processes (via mapping and analysis), technology, operating costs and outcomes. Used modelling techniques and best practice ideas…

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Marks & Spencer Money

Process Improvement Specialist – Directed a project to use Six Sigma and electronic process simulation techniques to reduce cycle times for new account opening at a leading credit card company.

HP Bulmer plc

Process Improvement Specialist – Development of supply chain process reengineering approach for an alcoholic long drinks brewer and brand manager.

Shell

Process Improvement Specialist – Led a project to develop and implement revised sales pipeline management processes and applications at a global oil services business, with operations all over the world. Reviewed and analyzed the sales process, established sales qualification criteria, developed a model reflecting the revised sales pipeline and developed Excel-based spreadsheets as an interim…

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Prudential

Business Analyst – Directed a project to create a new concept for the account opening process at an online bank. Used results of focus groups and process modelling to create a streamlined process resulting in 20% fewer abandoned account applications.

Shell

Process Improvement Specialist – Re-engineered accounts payable process for a global oil services business. Worked with key suppliers and the accounts payable team to identify current problems, generate quick win ideas, and design the future state. Reported key findings and recommendations to the CFO and project managed the implementation of the recommendations.

Capital One

Specialist Advisor – Project Management – Directed a project to review and then scope, plan and assist with the launch of the intermediary channel for a new investment product at a credit card services company.

Impact Plus

Business Development Specialist – Developed the first ever “value-billing” strategy for a particular professional firm. Proposed and negotiated a shared risk/reward contract with the client. Developed and implemented measurement mechanisms to determine project impact and resulting fees. Contract delivered additional revenues of $125,000 compared with a traditional approach.

Provident Financial

Organizational Reviewer and Business Transformation Architect – Led a project to develop a new enterprise-wide operational strategy and then restructure people, processes and technology at a major financial services organization with over 12,500 field staff across multiple locations. Developed current state analysis (overall business analysis, mapping processes, developing functional value chain model, identifying key issues),…

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Scholes Group plc

Specialist Advisor – IM / IT – Provided executive-level IT advice to the board of a holding company for a number of electrical equipment fabrication and contracting companies.

Cobbetts

Specialist Advisor – Business Development – Worked with the public sector team at a large provincial law firm to help them (successfully) to increase their win-rate when tendering for property-related legal services

Shell

Organizational Reviewer / Project Manager – Reviewed customer and business support organization (staffing, structure, processes, technology) for a division of a global oil services business with 90,000 employees in 80 countries. Documented current state (developed business model, mapped key processes) and developed future state design covering new policies, new ways of working, revised business processes,…

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Alpharma Inc

Organizational Reviewer / Project Manager – Review of supply chain management at a generic pharmaceuticals manufacturer. Produced current state model (goals, objectives, CSFs, process maps and models, organization) and used a series of transformation workshops to co-develop a new operating model with key stakeholders. Developed business case and transformation plan and directed the resulting project,…

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Bank of Scotland

IM / IT Specialist – Designed, developed and delivered a facilitated workshop session on IT strategy for competitive advantage for senior management at a client in automotive financial services.

Ernst & Young

Knowledge Manager – Developed and implemented a strategy for knowledge acquisition, electronic document management, knowledge dissemination and re-use for a new practice group within a major consulting firm. Reduced the time required to complete winning proposals by 25% while improving quality, the effectiveness of the sales messages and sharing of best practice. Developed associated training…

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Fruit of the Loom

Organizational Reviewer – Directed and was lead consultant on a review of the efficiency and effectiveness of the finance and accounting function for a global textile manufacturer and distributor with 28,000 employees across the world. Established review objectives and timeline with the CFO, mapped key processes and assessed process health, reviewed organizational staffing and structure,…

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Ondeo Nalco

Review Team Leader / Project Manager – Reviewed a $27 million project to roll out a European Shared Service Centre based upon a JD Edwards ERP platform for a global water services company with 200,000 employees worldwide. Subsequently identified relevant business CSFs, documented, mapped and analyzed key processes, reviewed organizational alignment and, as a consequence,…

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Bank of Scotland

Review Team Leader – Review of a $122 million technology-enabled business change program at a major bank followed by a project to re-launch its project office.

Vertex

Organizational Reviewer – Directed and was lead consultant on a best practice review of the efficiency and effectiveness of the finance and accounting, procurement, administrative and HR functions of a large customer management outsourcer serving electricity and water utilities. Established review objectives and timeline with the CFO, mapped key processes and assessed process health, reviewed…

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Hydro Electric

Project Manager – Implementation of a new $30 million Customer Relationship Management and Billing System for a vertically integrated electricity utility with 8.5 million accounts, as part of a major business transformation initiative. Led staff to define relevant components of business strategy to support the initiative, identified restructuring opportunities, regularly reported to senior management. Managed…

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NCC for The Royal Bank of Scotland

Organizational Reviewer – Reviewed the strategy, organizational design, staffing, competence, business processes, profitability and viability of a national consulting and systems advisory business on behalf of its major lender. Reported key findings and recommendations to senior management in both the organization under review and its bank.

British Coal

Business Analyst (Document and Records Management) – Directed an assignment to develop a records management strategy covering the relocation of former archive stores around the country, changes to procedures following privatization, and improvements in file storage and retrieval services for a newly-privatized government department. One of the key outputs was a harmonization of retention schedules…

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Yorkshire Electricity

Specialist Advisor – Project Management – Special advisor to Program Director of an $11 million HR re-engineering program for a regional electricity company. Reviewed program management structure, proposed technical architecture, planned program costs and timescales. Produced a written review setting out observations, findings and recommendations and presented it to the HR Director, with a business…

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Leicester City Council

Organizational Reviewer – Used experience as a developer and general IT, financial and management literacy to present an independent, authoritative and credible perspective on current issues and opportunities facing the City’s IT Branch. The work involved a review of: compliance with the city’s plans and direction, capital and operating costs vs. budget and industry norms…

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Grampian Regional Council

Business Analyst (Document Management) – Managed and was lead consultant in a project to assess the feasibility of implementing a large document image processing and workflow solution for a large municipal authority. Staffs in all the key departments of the municipality were interviewed and the data gathered in this way was supplemented by a detailed…

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Liverpool City Council

Business Analyst – Lead consultant on a project to develop new costing and charging mechanisms for IT services at a large municipal authority. Analyzed fixed and variable costs and modelled a number of feasible scenarios. Worked with IM / IT service management and key stakeholders to develop options evaluation criteria. Used a workshop to evaluate…

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Hall Engineering Holdings plc

Business Analyst – Reviewed IT effectiveness and security at all operating subsidiaries of a group involved in the steel fabrication and stockholding business.

Department for Work and Pensions

Organizational Reviewer – Directed an assignment to review the systems and processes at the Benefits Agency’s Compensation Recovery Unit. Responsible for all project management activities, Quality Assurance and presentation of the findings, conclusions and recommendations to senior management.

Deloitte

Business Development Specialist – Advised senior Partners in a global accounting firm on managing major bids. Developed and presented short courses to relevant staff, advised proposal teams on every stage of the proposal process.

Lifting Gear Hire

IM / IT Strategist – Worked with main board directors and other key stakeholders at UK’s largest group of companies involved in the hire, sales and service of lifting and pulling equipment to establish new IS/IT strategy aligned with corporate goals, objectives and critical success factors. Developed new KPIs to reflect new strategic priorities. Developed…

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Universities Superannuation Scheme

Business Analyst (Document and Records Management) – Conducted a feasibility study into the application of electronic document management technologies to assist a large pension administrator with the organization and administration of over 200,000 paper files. Held interviews and workshops with senior management, file room staff and key users in order to document and understand the…

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Mansfield Brewery

Business Analyst and Procurement Specialist – Reviewed an HR system specification prepared by the IT department of a brewery and advised of any major errors or omissions. Recommended the detailed steps necessary to turn the specification into an RFP document suitable for issue to potential vendors.

Lookers plc

IM / IT Strategist – Review proposed IM / IT strategy for an automotive retailer, providing external challenge to validate its alignment with business strategy. Reported findings, conclusions and recommendations to the executive directors.

Cobbetts

IM / IT Strategist / Document and Records Management – Assisted a large law firm with the development of an Information Management and Technology strategy designed to maximize fee earner productivity and provide wider access to the firm’s knowledge-base. Reviewed existing file plan and used workshop-based approach to formulate the criteria to be used to…

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Wrekin Council

IM / IT Strategist – Led a team of client and consulting staff to develop a service-driven IM / IT strategy for a large, progressive municipal authority. Worked with elected councillors, directors and senior managers across the whole municipality to identify key service objectives, critical success factors and relevant performance indicators as well as investigating…

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Targed TEC

IM / IT Strategist – Assisting a Training and Enterprise Council with the development of an IM / IT strategy to provide a framework within which the TEC could develop and procure effective IT systems and support its role in the administration of publicly-funded training programs. Worked with board members and senior managers to identify…

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Orbit

Business Analyst – Assessed the options for improving or replacing the computer systems at a leading housing association. Led workshops with key users from all locations to determine business objectives and management information needs. Developed, issued, analyzed results from questionnaires and interviews to determine how well the existing systems met the requirements. Reported and presented…

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Marsh and McLennan

Business Analyst – Reviewed IT security at one of the world’s largest insurance brokers. The review concentrated on the logical access controls required to protect the 21 distributed processors serving its UK broking operations.

Lloyds Registrars

Project Manager – Managed a large information management and processing facility for the share registrar of a UK Bank. The facility was used to process information captured during the UK Water industry privatization including capturing information from inbound correspondence, indexing the documents for retrieval. The role included responsibility for contingency planning, development of operating procedures…

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JBA plc (now Infor)

Business Analyst – Evaluated the strengths and weaknesses of the ERP systems developed and marketed by a large IBM-based software house. Reported findings, conclusions and recommendations to the CEO.

Ministry of Defence

Business Analyst – Conducted a feasibility study into the provision of management information for a government organization charged with monitoring expenditure and value for money on specialist construction works and real property investments. The study was undertaken using the PRINCE methodology and SSADM. The work involved extensive liaison and consultation with both business and technical…

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Maxim Construction

IT Specialist – Assisted a property construction group with the definition and documentation of its IT strategy.

Howmet Corporation

Business Analyst – Undertook a high-level feasibility study into Finance and Accounting shared services and tax-efficient commissionaire arrangements for a manufacturer of turbine blades for the aerospace industry, with 11,000 employees in sites around the world. Developed the business case and reported findings, conclusions and recommendations to the CFO.

Lloyds Bank plc

Organizational Review Specialist / Recruiter – Reviewed the organization and structure of the IT function at the International Operations Centre of a major bank. Presented findings, conclusions and recommendations to senior management, including a plan to handle the change management issues and staff communications, and subsequently led the project to recruit a senior IM /…

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Lloyds Bank plc

Project Manager / Procurement Specialist / Business Transformation Architect – Lead consultant and project manager on the Trade Finance Transformation initiative for a global bank to re-engineer processes involved in the negotiation and collection of foreign cheques from over 1,500 branches. Responsible for current state assessment, process mapping, overall business and resulting application architecture. Developed…

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Lloyds Bank plc

Project Manager and Procurement Specialist – Managed and was lead consultant on a $2 million project to reengineer the handling of paper-based documentary credits and collections for the trade finance division of a major bank. This included: identifying the information required to process the large volumes of paper documents, identifying how best to reference, store…

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